With proper handling, your Precious Baby will become a
treasured heirloom for years to come.
The following guidelines are provided should any quality issues
arise upon the purchase of your baby.
Handling: a very important item to remember is that your silicone baby is not designed for handling by small children. Our babies are considered a fine collectible and not intended to be a toy. Your baby may contain small parts that could cause choking. Please refer to the Baby Care Sheet included with your baby for detailed information on the proper care of your baby.
Boo-Boo: If your baby should need special attention, please don't hesitate to contact us. If a problem should arise unrelated to normal handling, we will stand behind our babies 100%. If your baby needs refurbishing due to normal use and handling, we are happy to make adjustments (if possible) for a nominal fee.
Cancellations: Should you find the need to cancel your order, our policy is to refund all payments made excluding your initial non-refundable deposit of $300. Payments must clear bank before monies are returned.
Return Policy: Our policy on returns is as follows; we will accept a return in the instance of a quality or design issue. The buyer will be responsible for the return shipping fees. We ask that you contact us within 10 days after receiving your baby for authorization and shipping instructions. Please, DO NOT return/ship your baby without first contacting us for authorization. Baby must be returned in original packaging, with all original accessories included. Any returns after the 10 days will be considered on a case by case basis. As stated in the cancellation policy, there will be a $300 restocking fee withheld on all returns.
*Please note: All warranties are voided if the baby has been altered in any way after received. We reserve the right to determine if any alterations have been made.
Layaway / Purchase Policy: Please refer to our Layaway/Purchase Contract Sheet for information on our terms and conditions on ordering your baby.